Privacy and Cookies Policy
1. Introduction
Pebbles Bexhill Ltd, trading as Pebbles on the Beach and Pebbles Eastbourne, is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information. By using our website and services, you agree to the terms of this Privacy and Cookies Policy.
2. Information We Collect
Reservations:
- Title, Forename, Surname
- Mobile number
- Email address
- Credit card information (used for securing reservations but not charged unless a no-show occurs)
Newsletter Subscriptions:
- Name
- Email address
Analytics:
- Google Analytics collects data such as IP addresses, browser types, referring pages, and interaction data.
3. How We Use Your Information
We use your personal data for the following purposes:
- Reservations: To manage and confirm your bookings.
- Marketing: To send newsletters and promotional offers (with your consent).
- Site Improvements: To analyse user behaviour and improve website functionality and design.
4. Sharing Your Information
We share your data with the following third parties:
- Avenista: For managing reservations.
- Mailchimp: For email marketing.
- Google Analytics: For website analytics.
5. User Rights Under GDPR
As a user, you have the following rights under GDPR:
- Access: You can request access to your personal data.
- Correction: You can request corrections to your personal data if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal data under certain conditions.
- Objection: You can object to the processing of your data for direct marketing purposes.
- Restriction: You can request the restriction of processing your data under certain circumstances.
- Portability: You can request the transfer of your data to another organisation.
To exercise these rights, please contact us at [your contact email or phone number].
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
7. Cookies
Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Session Cookies: These are temporary and expire once you close your browser.
- Persistent Cookies: These remain on your device until deleted or expired.
- Third-Party Cookies: Used by Google Analytics to collect anonymous data on how visitors use our site.
You can manage your cookie preferences through your browser settings.
8. Third-Party Services
We use third-party services such as Google Analytics, Avenista, and Mailchimp, which may collect and process your data. We ensure that these third parties adhere to GDPR standards.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website. It is advisable to review this policy periodically for any updates.
10. Contact Us
For any questions or concerns regarding this Privacy and Cookies Policy, please contact us at:
Pebbles Bexhill Ltd
Email: info@pebblesonthebeach.com
Phone: 01424 218400
Effective Date: 15th July 2024